Systems Engineer

Fannie Mae

Systems Engineer leveraging Nexthink, endpoint telemetry, and automation to improve Fannie Mae’s employee technology experience. Developing proactive monitoring, remediation, and ServiceNow integrations across enterprise devices.

Posted 8/5/2026full-timeReston • Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and optimizing solutions within the Nexthink platform, with a strong focus on telemetry-driven insights for enhancing device health and employee experience. Proficient in endpoint management, automation scripting, and integrating technologies to improve operational effectiveness.

Highest-signal resume keywords

Nexthink Platform DevelopmentWindows and macOS Endpoint AnalysisAutomation Development with PowerShellServiceNow IntegrationIT Service Management Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementSystems EngineeringAutomation ScriptingTelemetry AnalysisTechnical DocumentationWorkflow OrchestrationIncident ManagementProblem ManagementChange ManagementConfiguration Management

Soft Skills

CollaborationCuriosityAdaptabilityCommunicationCritical Thinking

Tools & Technologies

Microsoft IntuneJAMFMicrosoft Entra IDServiceNowNexthink

Industry Keywords

Digital Employee ExperienceEndpoint AnalyticsOperational EffectivenessSecurity ComplianceRegulatory Expectations

Tech Stack

Tools & technologies

AzureITSMJamfMacOSServiceNow

About the role

Key responsibilities & impact

Lead development and optimization of capabilities within the Nexthink platform
Design and deliver telemetry-driven solutions for device health, application performance, connectivity, and employee experience
Analyze Windows and macOS endpoint data to identify trends, root causes, and improvement opportunities
Develop automated remediation solutions to reduce manual support effort and improve user productivity
Create and maintain Nexthink investigations, remote actions, workflows, campaigns, alerts, and dashboards
Implement proactive monitoring strategies to identify emerging technology issues before widespread incidents
Integrate ServiceNow with Nexthink for data enrichment and ticket creation
Evaluate automation, self-service, and engineering improvements to enhance operational effectiveness
Partner with endpoint engineering, collaboration services, and support teams on complex technology challenges
Use employee feedback and endpoint telemetry to assess the digital employee experience
Contribute to technical documentation, standards, and knowledge-sharing efforts
Provide guidance and mentoring to support professionals and developing engineers

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
Four or more years of experience in systems engineering, endpoint engineering, end-user computing, infrastructure operations, or a related technical discipline
Experience supporting enterprise Windows and macOS mixed-device environments
Experience with Microsoft Intune, JAMF, Microsoft Entra ID (Azure AD), or related endpoint management technologies
Experience troubleshooting complex technology issues using endpoint telemetry, system monitoring tools, logs, or operational data
Experience with endpoint management, systems administration, or workflow orchestration
Experience developing automation using PowerShell, Bash, or similar scripting languages
Experience with IT service management processes such as Incident, Problem, Change, Configuration, or Request Management
Ability to collaborate across engineering, operations, and support teams to deliver technical solutions
Curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence
Experience with Nexthink or Digital Employee Experience platforms preferred
Experience integrating monitoring or endpoint analytics tools with ServiceNow preferred
Experience in environments with formal security, privacy, audit, risk, or regulatory expectations preferred
Ability to communicate technical concepts, findings, and recommendations effectively
Ability to translate business needs into scalable technology solutions
Ability to use data, critical thinking, and sound judgment to identify root causes and support decision-making
Ability to organize complex initiatives into priorities, deliverables, risks, dependencies, and measurable outcomes
Ability to create technical documentation, operational guidance, and knowledge-sharing materials
Ability to collaborate across teams while providing mentorship, knowledge transfer, and constructive feedback

Benefits

Comp & perks

Participation in a Fannie Mae incentive program
Health benefits
Life benefits
Voluntary lifestyle benefits
Other benefits and perks supporting physical, mental, emotional, and financial well-being
Reasonable accommodations for qualified individuals with disabilities