Global Customer Success Manager
Emerson
Multifamily Customer Engagement Lead
Fannie Mae
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $107,000 - $139,000 per year
Job Level
Senior
About the role
- Provide expert advice on overseeing customer network development and customer support activities
- Support customer engagement opportunities
- Plan, direct, or coordinate operational activities for the team
- Develop customer relationships across business units
- Identify executives, managers, and team members for support
- Lead the team in supporting and selling Fannie Mae's products and services
- Guide the team in providing subject matter expertise and best practices
- Play a pivotal role in transaction management activities
Requirements
- 4 years relevant experience
- Bachelor's degree or equivalent
- Risk Assessment and management skills including evaluating and designing controls
- Collaborate with individuals from various areas of expertise to achieve shared objectives
- Demonstrated expertise in operational excellence
- Strong relationship management capabilities
- Proven ability to collect accurate information
- Demonstrated ability in conducting training and learning management systems
- Influencing skills including negotiating and resolving conflict
- Proven experience guiding organizations through planning and managing change initiatives
Benefits
- Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
risk assessmentmanagement skillsoperational excellencetraining and learning management systemschange management
Soft skills
relationship managementcollaborationinfluencingnegotiationconflict resolution
Certifications
Bachelor's degree
