Multifamily Customer Engagement Lead Associate
Fannie Mae
full-time
Posted on:
Location Type: Hybrid
Location: Washington • Texas • Washington • United States
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Salary
💰 $109,000 - $142,000 per year
Job Level
About the role
- Provide expert advice on overseeing customer network development and customer support activities
- Support customer engagement opportunities
- Plan, direct, or coordinate operational activities for the team with the help of executives and staff managers
- Develop customer relationships across business units and/or customer accounts and strive to do what's right for our customers
- Identify executives, managers, and team members to support customer relationships
- Lead the team in supporting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities
- Provide support for operational activities
- Guide the team in providing subject matter expertise, best practices, and recommendations for teams across the organization
- Play a pivotal role in transaction management activities by partnering with various internal stakeholders across the Multifamily Division
Requirements
- 4 years relevant experience
- Bachelor's degree or equivalent
- Multifamily experience and/or real estate industry knowledge
- Experience in risk assessment and management, including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
- Ability to effectively collaborate with cross-functional partners to achieve shared goals
- Demonstrated expertise in operational excellence, with a proven ability to enhance and supervise business operations for optimal efficiency
- Strong relationship management skills, including engaging and managing stakeholders, customers and vendors, and building trusted professional partnerships
- Proven ability to gather accurate information, translate complex concepts and deliver clear, well-informed answers to key questions
- Strong influencing skills including negotiating, persuasion, meeting facilitation, and conflict resolution
- Proven experience leading planning and change management initiatives to successfully achieve strategic objectives
- Strong business insight, including advising, designing business models, customer and market analysis, forecasting, and benchmarking
- Experience managing project plans, resources, and people to ensure successful project completion
- Strong presentation skills with the ability to communicate information and ideas to an audience in a way that is engaging and easy to understand
- Experience preparing documentation and analytical reporting to support analysis, data discovery, and decision-making using tools such as Crystal Reports, Excel, or SSRS
- Skilled in Mural
- Experience using Salesforce CRM
- Skilled in Excel.
Benefits
- Health, Life, Voluntary Lifestyle benefits and other perks that enhance an employee's physical, mental, emotional, and financial well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
risk assessmentrisk managementoperational excellencebusiness operationsproject managementdata analysisbusiness modelingcustomer analysismarket analysischange management
Soft Skills
relationship managementcollaborationinfluencingnegotiationpersuasionconflict resolutionpresentation skillscommunicationstakeholder engagementteam leadership