Telefonischer Vertriebsmitarbeiter, Pre-Sales
NeoBIM GmbH
Customer Engagement Lead, Multifamily
Fannie Mae
full-time
Posted on:
Origin: • 🇺🇸 United States • District of Columbia
Visit company websiteSalary
💰 $107,000 - $139,000 per year
Job Level
Senior
About the role
- Provide expert advice on overseeing customer network development and customer support activities
- Support customer engagement opportunities and develop customer relationships across business units and/or customer accounts
- Identify executives, managers, and team members to support customer relationships
- Lead the team in supporting and selling Fannie Mae products and services to expand access to affordable financing
- Plan, direct, or coordinate operational activities for the team with help of executives and staff managers
- Guide the team in providing subject matter expertise, best practices, and recommendations across the organization
- Play a pivotal role in transaction management activities by partnering with internal stakeholders across the Multifamily Division
- Provide support for operational activities and ensure alignment with strategic objectives
Requirements
- 4 years relevant experience
- Bachelor's Level Degree (Required)
- Risk Assessment and management skills including evaluating and designing controls, conducting impact assessments, identifying control gaps, and remediating risk
- Collaborate with individuals from various areas of expertise to achieve shared objectives
- Demonstrated expertise in operational excellence and supervisory experience
- Strong relationship management capabilities with stakeholders, customers, and vendors
- Proven ability to collect accurate information and explain complex concepts
- Demonstrated ability in conducting, developing, and evaluating training, instructional design, and learning management systems
- Influencing skills including negotiating, persuading, facilitating meetings, and resolving conflict
- Experience guiding organizations through planning and managing change initiatives
- Business insight skills including advising, designing business models, customer and market analysis, forecasting, and benchmarking
- Project management skills: managing project plans, resources, and people
- Presentation skills: presenting information and ideas in an engaging, understandable way
- Documentation and database reporting skills using tools such as Crystal Reports, Excel, or SSRS
- Skilled in Mural
- Experience using Salesforce CRM
- Skilled in Excel
- Proximity within a reasonable commute to your designated office location is preferred
