Product Management Associate – Customer Engagement Platforms
Fannie Mae
full-time
Posted on:
Location Type: Hybrid
Location: Washington, DC • District of Columbia, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $83,000 - $108,000 per year
Job Level
JuniorMid-Level
About the role
- Collaborate with the team to build, develop, or design functionality for digital products,
- Participate in the implementation, enhancement, or maintenance of existing products.
- Optimize our Salesforce platform, as well as other key technology products supporting Fannie Mae’s Single-Family business.
- Consultative Requirements Gathering: work with stakeholders to uncover root problems and recommend solutions.
- Act as a junior product manager within a cross-functional Scrum team; work daily with software engineers.
- Support change management efforts by creating training materials.
- Translate business needs into high-quality User Stories and Acceptance Criteria in Jira.
- Analyze usage data and user feedback to identify trends, bugs, or opportunities.
- Coordinate User Acceptance Testing (UAT).
Requirements
- Bachelor’s Degree or Equivalent
- 0–2 years of experience in business analysis, product support, or a related internship.
- Basic understanding of Agile/Scrum methodologies (sprints, stand-ups, retro).
- Strong proficiency in the suite of Microsoft products, such as PowerPoint, Excel.
- Exceptional emotional intelligence and interpersonal skills; ability to build trust with stakeholders and work effectively within a diverse team.
- Experience using product management tools like Jira or Confluence.
- Familiarity with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
- Previous internship or coursework related to digital product design and development.
- Experience with Organizational Change Management (OCM).
Benefits
- Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being and other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisproduct supportAgile methodologiesScrum methodologiesUser StoriesAcceptance Criteriadata analysisUser Acceptance TestingOrganizational Change Management
Soft skills
emotional intelligenceinterpersonal skillsstakeholder managementteam collaborationtrust building
Certifications
Bachelor’s Degree