VIP Client Services Senior Associate

FanDuel

full-time

Posted on: 8/19/2025

Location: 🇺🇸 United States

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💰 $79,000 - $99,000 per year

Senior

Flutter

About the role

VIP shield select portfolio management; customer communications and VIP experience logistics; in-person hosting may be required
Develop and implement marketing strategies to drive VIP customer retention
Provide continuous assessment of VIP marketing approach and identify areas for improvement and optimizations
Make thoughtful recommendations to key stakeholders to improve the performance of respective programs
Own and build strong relationships with internal partners including brand, legal, marketing insights, CRM and survey teams; evaluate opportunities and optimize channels
Execute and support in VIP marketing launches by establishing benchmarks to strengthen our playbook and how we reward our customers
Oversee campaign data and identify trends to support future scope of work
Work directly with cross VIP platform teams on tactical strategy, innovation opportunities and creative best practices
Enhance our VIP survey offering to uncover and curating insights to help us better understand our users

Bachelor's degree with a strong academic record preferred
4+ years of experience of experiential execution
An ability to learn quickly, adjust to new environments, and proactively contribute to the team's success
Experience evaluating opportunities and working with third party vendors
Possesses an analytical and proactive mindset - you enjoy aggregating information across disparate data points and sources into clear, actionable insight
Clear communicator and multitasker, with the ability to manage multiple deadlines across internal and external stakeholders with ease
Has exceptional attention to detail and organizational skills
Intuitive / Problem Solver
Willing and able to work non-traditional business hours