Client Services Manager – VIP
FanDuel
Flutter
VIP Client Services Senior Associate
FanDuel
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $79,000 - $99,000 per year
Job Level
Senior
Tech Stack
Flutter
About the role
- VIP shield select portfolio management; customer communications and VIP experience logistics; in-person hosting may be required
- Develop and implement marketing strategies to drive VIP customer retention
- Provide continuous assessment of VIP marketing approach and identify areas for improvement and optimizations
- Make thoughtful recommendations to key stakeholders to improve the performance of respective programs
- Own and build strong relationships with internal partners including brand, legal, marketing insights, CRM and survey teams; evaluate opportunities and optimize channels
- Execute and support in VIP marketing launches by establishing benchmarks to strengthen our playbook and how we reward our customers
- Oversee campaign data and identify trends to support future scope of work
- Work directly with cross VIP platform teams on tactical strategy, innovation opportunities and creative best practices
- Enhance our VIP survey offering to uncover and curating insights to help us better understand our users
Requirements
- Bachelor's degree with a strong academic record preferred
- 4+ years of experience of experiential execution
- An ability to learn quickly, adjust to new environments, and proactively contribute to the team's success
- Experience evaluating opportunities and working with third party vendors
- Possesses an analytical and proactive mindset - you enjoy aggregating information across disparate data points and sources into clear, actionable insight
- Clear communicator and multitasker, with the ability to manage multiple deadlines across internal and external stakeholders with ease
- Has exceptional attention to detail and organizational skills
- Intuitive / Problem Solver
- Willing and able to work non-traditional business hours
