Service Desk Engineer

Fanatics, Inc.

Service Desk Engineer providing technical support to internal users in a corporate environment. Responsibilities include troubleshooting, documentation, and user account management in Hyderabad.

Posted 6/22/2026full-timeHyderabad • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureDNSJamfMacOSTCP/IP

About the role

Key responsibilities & impact

Provide first and second-level technical support to internal users via phone, email, chat, or in-person.
Independently diagnose and resolve complex hardware, software, and network issues through systematic root cause analysis — without reliance on SOPs or step-by-step runbooks.
Document all support interactions, including the nature of the issue and the resolution steps taken, in the Service Now ticketing system.
Exhaustively investigate issues independently before escalating; when escalation is warranted, provide thorough documentation of steps taken, findings, and root cause analysis to appropriate internal teams or external vendors.
Manage and administer user accounts, mailboxes, and permissions across Active Directory, Azure Active Directory, and Microsoft Exchange Admin Center, including account creation, modification, termination, and group policy troubleshooting.
Write and execute PowerShell scripts to automate repetitive tasks, perform bulk user management operations, gather system diagnostics, and accelerate troubleshooting workflows.
Troubleshoot complex VPN, networking, mailbox, shared drive, and application access issues by leveraging available diagnostic tools and independent investigation rather than scripted procedures.
Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals throughout their usable lifecycles.
Collaborate with other IT teams to identify and implement process improvements and best practices.
Provide training and guidance to users on basic IT procedures and best practices.
Take ownership and responsibility of an issue from start to a successful resolution.
Stay current with emerging technologies and trends in the IT industry.

Requirements

What you’ll need

High school diploma or equivalent; Bachelor’s degree in Information Technology or related field preferred.
5 years of experience in a technical support role, preferably in a corporate environment.
Strong knowledge of Microsoft Windows and macOS operating systems, JAMF, Microsoft Office suite, Azure Active Directory, Microsoft Exchange Admin Center, and Microsoft Intune/Endpoint Manager.
Strong working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and network troubleshooting methodologies; able to independently diagnose connectivity and routing issues without guided runbooks.
Hands-on experience administering Active Directory and Azure AD, including group policy management, conditional access, and user/device object management.
IT certifications such as CompTIA A+, Network+, JAMF 100, or Microsoft certifications (e.g., MS-900, AZ-900, MD-102) are a plus.
Demonstrated ability to independently investigate and resolve technical issues through critical thinking and research — not by following step-by-step runbooks or SOPs. Must be comfortable formulating their own troubleshooting approach.
Works fully independently with minimal supervision; expected to self-direct research and resolution efforts on Tier 2 issues and take complete ownership without requiring managerial guidance on approach.
Ability to prioritize tasks and manage time effectively in a dynamic environment.
Strong interpersonal and communication skills, both verbal and written.
Proficient in PowerShell scripting; able to write scripts from scratch for user management, system diagnostics, and automation without relying on pre-built templates. PowerShell proficiency is strongly preferred.
Clearly documents client issue to ensure problem is clearly understood by others.
Can resolve more complex and critical issues without supervision and occasionally takes the lead on directing and resolving these issues.
Will document root cause and resolution of more complex issues to enhance overall knowledge level of team.
Actively works with Sr. team members and leaders on developing and improving documentation and procedures.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fanatics, Inc. Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2011 🎮 Gaming 🛒 Retail 🛍️ eCommerce Gaming
Retail
eCommerce Fanatics is building a leading global digital sports platform that aims to enhance the fan experience for over 100 million sports enthusiasts worldwide. The company operates across several divisions including Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. They offer fans the opportunity to buy licensed fan gear, jerseys, lifestyle products, and headwear, collect physical and digital trading cards, sports memorabilia, and other digital assets, as well as engage in sports betting. Fanatics partners with over 900 sports properties globally, including major leagues, teams, and athletes, and operates more than 2,000 retail locations. The company is committed to corporate responsibility with a focus on philanthropy, diversity and inclusion, brand protection, and sustainability. Service Desk Engineer 🔥 1 hour ago 🏢 Hyderabad – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Azure DNS Jamf MacOS TCP/IP Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide first and second-level technical support to internal users via phone, email, chat, or in-person.
Independently diagnose and resolve complex hardware, software, and network issues through systematic root cause analysis — without reliance on SOPs or step-by-step runbooks.
Document all support interactions, including the nature of the issue and the resolution steps taken, in the Service Now ticketing system.
Exhaustively investigate issues independently before escalating; when escalation is warranted, provide thorough documentation of steps taken, findings, and root cause analysis to appropriate internal teams or external vendors.
Manage and administer user accounts, mailboxes, and permissions across Active Directory, Azure Active Directory, and Microsoft Exchange Admin Center, including account creation, modification, termination, and group policy troubleshooting.
Write and execute PowerShell scripts to automate repetitive tasks, perform bulk user management operations, gather system diagnostics, and accelerate troubleshooting workflows.
Troubleshoot complex VPN, networking, mailbox, shared drive, and application access issues by leveraging available diagnostic tools and independent investigation rather than scripted procedures.
Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals throughout their usable lifecycles.
Collaborate with other IT teams to identify and implement process improvements and best practices.
Provide training and guidance to users on basic IT procedures and best practices.
Take ownership and responsibility of an issue from start to a successful resolution.
Stay current with emerging technologies and trends in the IT industry. 🎯 Requirements
High school diploma or equivalent; Bachelor’s degree in Information Technology or related field preferred.
5 years of experience in a technical support role, preferably in a corporate environment.
Strong knowledge of Microsoft Windows and macOS operating systems, JAMF, Microsoft Office suite, Azure Active Directory, Microsoft Exchange Admin Center, and Microsoft Intune/Endpoint Manager.
Strong working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and network troubleshooting methodologies; able to independently diagnose connectivity and routing issues without guided runbooks.
Hands-on experience administering Active Directory and Azure AD, including group policy management, conditional access, and user/device object management.
IT certifications such as CompTIA A+, Network+, JAMF 100, or Microsoft certifications (e.g., MS-900, AZ-900, MD-102) are a plus.
Demonstrated ability to independently investigate and resolve technical issues through critical thinking and research — not by following step-by-step runbooks or SOPs. Must be comfortable formulating their own troubleshooting approach.
Works fully independently with minimal supervision; expected to self-direct research and resolution efforts on Tier 2 issues and take complete ownership without requiring managerial guidance on approach.
Ability to prioritize tasks and manage time effectively in a dynamic environment.
Strong interpersonal and communication skills, both verbal and written.
Proficient in PowerShell scripting; able to write scripts from scratch for user management, system diagnostics, and automation without relying on pre-built templates. PowerShell proficiency is strongly preferred.
Clearly documents client issue to ensure problem is clearly understood by others.
Can resolve more complex and critical issues without supervision and occasionally takes the lead on directing and resolving these issues.
Will document root cause and resolution of more complex issues to enhance overall knowledge level of team.
Actively works with Sr. team members and leaders on developing and improving documentation and procedures. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Lead Planning Engineer 🕒 June 13 TechnipFMC 10,000+ employees ⚡ Energy Website LinkedIn All Job Openings Lead Planning Engineer developing schedules for projects at TechnipFMC. Responsible for risk mitigation and resource optimization in project planning. 🏢 Hyderabad – Onsite ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer Lead Planning Engineer 🕒 June 13 TechnipFMC 10,000+ employees ⚡ Energy Website LinkedIn All Job Openings Lead Planning Engineer overseeing project planning activities at TechnipFMC. Ensuring successful project execution with a focus on resource optimization and schedule compliance. 🏢 Hyderabad – Onsite ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer Lead Planning Engineer 🕒 June 13 TechnipFMC 10,000+ employees ⚡ Energy Website LinkedIn All Job Openings Lead Planning Engineer at TechnipFMC responsible for project objectives, planning, and scheduling. Ensures reliable forecasts and efficient resource management for successful project execution. 🏢 Hyderabad – Onsite ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer Component Engineer 🕒 June 8 Nextracker Inc. 1001 - 5000 ⚡ Energy 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Component Engineer supporting sourcing and lifecycle management of components for new product development at Nextpower. Collaborating with engineering and supply chain in a clean energy technology role. 🏢 Hyderabad – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 👷🏻‍♀️ Engineer Lead Verification and Validation Engineer 🕒 June 3 Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Lead Verification & Validation Engineer responsible for overseeing HVDC project deliverables at GE Vernova. Ensuring timely execution of Validation & Verification plans while managing team activities and client interactions. 🏢 Hyderabad – Onsite ⏰ Full Time 🟠 Senior 👷🏻‍♀️ Engineer View More Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supportroot cause analysisPowerShell scriptingnetwork troubleshootingActive Directory administrationAzure Active DirectoryMicrosoft Exchange Admin CenterVPN troubleshootingsystem diagnosticsuser management

Soft Skills

critical thinkingcommunication skillstime managementproblem-solvingindependenceownershipcollaborationtrainingdocumentationprocess improvement

Certifications

CompTIA A+CompTIA Network+JAMF 100Microsoft MS-900Microsoft AZ-900Microsoft MD-102