Social Media Supervisor

Fanatics, Inc.

Lead a team for social media engagement at Fanatics Commerce. Focus on motivating members, handling fan interactions, and providing insights for brand loyalty.

Posted 4/30/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead, motivate, and drive the success of a winning team
Keep the energy high and the positivity rolling
Back up fan engagement on platforms like Facebook, X, Reddit, Instagram, and more
Provide social listening reports to upper management
Adapt quickly to important changes to help lead the team to victory
Coach teammates during necessary plays to ensure quality assurance metrics are met
Review company-related social media metrics and insights across 900+ social channels
Follow up with Fans that provided negative survey feedback from their social media experience
Communicate quickly and efficiently with company buyers when Fans want to see product improvements
Provide clear Social Alerts to keep teammates prepared for recent changes
Be flexible for various shifts and mandatory extra time as needed
Use authentic writing skills to craft emotional connections with Fans
Implement continuous improvement strategies based on data analysis
Hold the team accountable for performance, quality of work, and growth
Use data analysis to map out the best course of action
Scout, hire, and train top talent as part of team development
Evaluate performance and offer constructive feedback to team members

Requirements

What you’ll need

College degree required
Strong preference for candidates with knowledge of sports history, teams, and leagues
3+ years of work experience in customer service and/or call center environment preferred
2+ years of previous experience providing customer support via social media preferred, across common platforms
Understand social media platforms, their functionalities, and their unique uses across the social landscape
Possess social listening skills and experience in building keyword queries
Multi-lingual candidates are a plus (preferred Spanish, French and German)
Excellent verbal, written and interpersonal communication skills
Good Decision Making and Critical Thinking Skills
Comfortable taking calculated risks, adapting quickly in a fast-paced, complex environment
Demonstrates a team-first mentality

Benefits

Comp & perks

Wellness programs with fitness and weight management partners
Paid maternity paternity leave
Infertility treatment
Flexible time off
Competitive 401k plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysissocial listeningcustomer supportkeyword queriessocial media metricsquality assuranceperformance evaluationteam development

Soft Skills

leadershipcommunicationdecision makingcritical thinkingadaptabilityteamworkcoachingflexibilityinterpersonal skillsemotional connection

Certifications

college degree