Social Media Supervisor

Fanatics, Inc.

Social Media Supervisor leading and motivating a team of Fan Advocates to enhance fan engagement at Fanatics. Delivering sharp insights and managing social media interactions across platforms.

Posted 4/23/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead, motivate, and drive the success of a winning team.
Be the go-to coach for a group of dedicated Social Media Fan Advocates.
Keep the energy high and the positivity rolling, focusing on customer and team experience.
Back up fan engagement on platforms like Facebook, X, Reddit, Instagram.
Boost brand loyalty and voice through effective social listening and insights.
Report on social listening data to provide updates on team’s big wins and improvement opportunities.
Follow up with Fans that provided negative survey feedback to turn a bad play into a touchdown.
Manage projects and time to ensure all mandatory deadlines are met.
Communicate quickly and efficiently with company buyers regarding product improvements.
Provide clear Social Alerts to prepare teammates for recent changes.

Requirements

What you’ll need

College degree required.
Strong preference for candidates with knowledge of sports history, teams, and leagues.
3+ years of work experience in customer service and/or call center environment preferred.
2+ years of previous experience providing customer support via social media preferred, across common platforms (Communications, Public Relations, or Sports Media).
Understand social media platforms, their functionalities, and their unique uses across the social landscape.
Possess social listening skills and experience in building keyword queries.
Multi-lingual candidates are a plus (preferred Spanish, French and German).
Excellent verbal, written and interpersonal communication skills.
Good Decision Making and Critical Thinking Skills, taking calculated risks.
Comfortable taking calculated risks, adapting quickly in a fast-paced, complex environment.
Strong analytical reasoning and problem-solving skills.

Benefits

Comp & perks

Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience.
We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment.
Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

social mediasocial listeningcustomer supportproject managementdata reportingkeyword queriesanalytical reasoningproblem-solvingdecision makingcritical thinking

Soft Skills

leadershipmotivationcommunicationinterpersonal skillsadaptabilityteam experiencepositivityenergy managementcustomer experiencerisk-taking

Certifications

college degree