Senior Strategic Operations Manager
Fanatics, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $145,000 - $205,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Own the end-to-end operational forecasting model for Payments, CX, Fraud, Fast Track/Status Match, and VIP Payments.
- Develop scalable forecasting methodologies that accurately account for operational volumes, seasonality, product changes, and business initiatives.
- Ensure all models are built with exceptional rigor, version control, validation checks, and documented assumptions.
- Partner closely with the Analytics team to align on KPI definitions, data sources, and outward-facing reporting derived from the forecast.
- Ensure dashboards, operational reporting, and senior leadership outputs reflect the most accurate and up-to-date version of the holistic model.
- Collaborate with Finance to reconcile forecasts for budgeting, planning, and headcount needs.
- Build tight partnerships with operational KPI owners to understand upcoming initiatives, improvements, and shifts that should be incorporated into the forecast.
- Translate operational roadmap items, product changes, and workflow efficiency improvements into forecasted volume and performance impacts.
- Proactively identify emerging risks, inefficiencies, and opportunities from the model and elevate them to Strategy & Ops leadership.
- Conduct scenario analysis to understand the impact of product launches, market rollouts, regulatory changes, and process optimizations.
- Provide executives with forward-looking insights that drive decisions around staffing, automation, product prioritization, and customer experience.
- Advocate for and reinforce a culture of prioritization based on business impact and operational leverage.
- Help teams focus on the highest-value initiatives by sizing impact, modeling potential outcomes, and helping calibrate cross-functional roadmaps.
- Influence without authority across multiple departments by providing clear, data-driven recommendations.
Requirements
- 5+ years of experience in management consulting, investment banking, corporate strategy, or strategic operations at a top-tier firm or high-growth company.
- Advanced hands-on SQL and Excel modeling experience with the ability to own complex operational forecasting tools.
- Proven ability to work in high-performance, fast-paced, ambiguous environments while delivering exceptional output.
- Strong attention to detail and rigor, with the ability to dive deep into data while communicating insights succinctly to senior leadership.
- Experience forecasting operational volumes at scale (e.g., support interactions, payments workflows, fraud review volumes, or similar).
- Excellent communication and stakeholder management skills; able to influence cross-functionally across Analytics, Product, Finance, and Operations.
- Demonstrated ability to translate raw data into actionable strategies, risks, and opportunities.
Benefits
- For information about our benefits, please visit https://benefitsatfanatics.com/
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLExcel modelingoperational forecastingscenario analysisdata-driven recommendationsforecasting methodologiesversion controlvalidation checksdata analysisbudgeting
Soft skills
attention to detailcommunicationstakeholder managementinfluence without authoritycollaborationproblem-solvingstrategic thinkingadaptabilitydata interpretationprioritization