Head of Product Operations

FamilyWell Health

Head of Product Operations managing vendor relationships and cross-functional projects at FamilyWell Health. Focused on implementing AI tools and improving operational infrastructure in health tech.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own our vendor relationships end-to-end: Healthie (EMR), Candid Health (RCM), HubSpot (CRM), and others as we grow
Drive active implementation projects from requirements through go-live, including managing timelines, escalations, and issue resolution with vendor partners
Run structured vendor evaluations when we're considering new tools — define criteria, manage demos and pilots, and produce clear recommendations
Serve as the primary point of contact for implementation partners, escalating to the CPO only when strategic decisions are required
Take ownership of complex, multi-stakeholder initiatives that span Product, Engineering, Clinical Operations, and the Executive team
Manage competing priorities and dependencies across teams, surfacing blockers before they become crises
Keep projects moving fast without sacrificing coordination — you know when to push and when to align
Build and maintain project documentation, status updates, and stakeholder communication so nothing falls through the cracks
Maintain and improve the operational infrastructure of the product organization: roadmap tooling, meeting cadences, reporting rhythms, and documentation standards
Partner with Engineering and Data to ensure our internal tools serve the teams using them — and flag when they don't
Identify process bottlenecks and fix them, not just flag them
Use AI tools (Claude, ChatGPT) as a core productivity layer, not an occasional shortcut: drafting vendor communications, synthesizing project status, building briefing materials, and distilling complex information should all happen faster because of how fluently you use these tools
Model what AI-native work looks like for the rest of the team — sharing tools, workflows, and prompting approaches that help teammates do more with less
Partner directly with the CPO to manage her priority list and ensure the highest-leverage work is moving forward at all times
Attend cross-functional meetings on behalf of the CPO when appropriate, representing product interests and capturing decisions with fidelity
Prepare briefing materials, vendor summaries, and project status updates for leadership and board audiences

Requirements

What you’ll need

5+ years of experience in product operations, program management, or a similar role in a technology company
Demonstrated experience managing complex vendor relationships and implementations, ideally in healthcare or another regulated environment
Track record of driving cross-functional projects to completion with multiple stakeholders and competing priorities
Strong written communication — you produce clear, structured documents that don't need editing before they go to leadership
Comfortable operating quickly, in ambiguity, at a fast-moving startup where the playbook is still being written
Technical fluency: you don't need to write code, but you can read an API doc, understand an integration issue, and speak credibly with engineers
Genuine AI fluency: you use Claude, ChatGPT, or similar tools daily and know how to prompt well, iterate fast, and get high-quality outputs — this is a non-negotiable part of how we work at FamilyWell and a meaningful differentiator for candidates who have it.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor managementproject managementimplementationprocess improvementtechnical fluencyAI fluencycross-functional project managementdocumentation standardsstakeholder communicationrequirements gathering

Soft Skills

strong written communicationproblem-solvingorganizational skillsadaptabilityleadershipcollaborationtime managementcritical thinkingdecision makinginterpersonal skills