Director of Revenue Cycle Management

FamilyWell Health

Director of Revenue Cycle Management at FamilyWell enhancing women's mental health care access through strategic RCM leadership and operations.

Posted 4/8/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own and optimize the end-to-end revenue cycle, including insurance verification, charge capture, billing, payment posting, AR follow-up, and patient collections
Drive improvements in cash flow, net collections, and operational efficiency
Identify and resolve bottlenecks to support scalability
Oversee provider credentialing, re-credentialing, and payer enrollment across all states and payers
Ensure timely payer setup to support market expansion and provider onboarding
Maintain payer readiness across all markets
Establish and monitor key RCM KPIs, including delivering regular reporting with actionable insights and clear recommendations
Proactively identify risks and implement solutions
Lead denial reduction efforts through root-cause analysis, appeals, and payer escalation
Partner cross-functionally to address upstream drivers of denials
Ensure accurate and timely resolution of claims
Advise and support partner practices on Collaborative Care Model (CoCM)
Oversee workflows for documentation, time tracking, and payer requirements
Maintain compliance with CMS, Medicaid, and commercial payer guidelines
Develop and enforce standard operating procedures (SOPs)
Lead RCM technology optimization across EHR, clearinghouse, and billing platforms
Partner with Product and Engineering to improve automation and system performance

Requirements

What you’ll need

7–10+ years of experience in Revenue Cycle Management, with progressive leadership experience
Deep expertise in medical billing, payer operations, and multi-state credentialing
Experience in behavioral health and/or CoCM billing strongly preferred
Proven ability to improve collections, reduce denials, and optimize AR performance
Strong analytical mindset with the ability to translate data into action
Experience working with RCM systems, EHRs, and billing platforms
Demonstrated success leading cross-functional initiatives in a scaling organization
Excellent communication, leadership, and organizational skills
CPC certification a plus

Benefits

Comp & perks

Be part of a mission-driven company improving access to women’s mental health care
Help build and scale critical infrastructure in a high-growth environment
Work alongside a collaborative, cross-functional leadership team
Make a direct impact on patient access, provider experience, and financial sustainability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

revenue cycle managementmedical billingpayer operationscredentialingAR performance optimizationdata analysisdenial reductionclaims resolutionstandard operating proceduresautomation

Soft Skills

leadershipcommunicationorganizational skillsanalytical mindsetcross-functional collaborationproblem-solvingrisk identificationactionable insightsscalability supportprocess improvement

Certifications

CPC certification