Family Tree Private Care

Call Center Representative

• Manage the office front-desk, while greeting visitors and assisting callers.
• Promptly answer calls from clients, families, caregivers, etc.
• Document all calls per established process.
• Address and resolve frequent call concerns without transferring the call.
• Maximize resolutions delivered during the first conversation attempt.
• Provide good company representation through courteous handling of calls.
• Triage calls and assign the best person to handle the issue.
• Set realistic expectations with caller on turnaround time for resolving issues.