Family Allergy & Asthma

Call Center Coordinator

Family Allergy & Asthma

full-time

Posted on:

Location Type: Hybrid

Location: Louisville • Kentucky • United States

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Job Level

SeniorLead

About the role

  • Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
  • Enter patient demographics, insurance, and referral information into EMR
  • Cancel and reschedule appointments, as assigned
  • Work as directed/as needed
  • Maintain and follow HIPAA policies and procedures
  • Other relevant duties as assigned by the Manager/Director

Requirements

  • High school diploma or GED required
  • Prior medical office experience, preferred
  • Strong computer skills
  • Must be a quick learner, organized, and team oriented
  • Excellent communication and customer service skills
  • Previous customer service experience
  • Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
  • Must be at least 18 years of age
  • Ability to work with patients directly and pleasantly
  • Ability to work independently
Benefits
  • Equal employment opportunities
  • Prohibits discrimination and harassment of any type
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EMRdata entry
Soft Skills
communicationcustomer serviceorganizationteam orientedquick learnerindependence
Certifications
high school diplomaGED