Senior Partner Experience Manager
Fama Technologies Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Senior
About the role
- Establish and maintain robust relationships with partners, serving as their main point of contact and trusted advisor
- Build deep engagement with key reseller teams across sales, marketing, customer success, product management, and executive leadership where applicable
- Leverage & collaborate with internal Fama resources to achieve goals with resellers [this may include involving sales, marketing and other resources in reseller actions]
- Monitor partner performance and proactively identify opportunities for improvement and ownership for revenue and growth targets through assigned accounts
- Proactively enable reseller product, marketing, sales, and customer success teams to increase adoption within the reseller customer base. This includes training and other aspects of enablement efforts.
- Ensure that partners are fulfilling our brand standards and guidelines
- Directing partner communications, including newsletters, webinars, and partner events
- Distribute playbooks, resources, case studies, and objection-handling tools.
- Track and drive partner rep engagement to achieve consistent pipeline growth through co-selling initiatives. Work directly with their sales team & marketing team.
- Increase reseller rep activation and product competency broadly across resellers.
- Solicit feedback from partners to improve our reseller program.
- Maintain partner records in CRM related to activities performed, account plans, notes
- Follow process and account plans - while applying critical thinking to improve them
- Support Fama efforts to drive process improvement, improved data and visibility
- Assist our efforts to improve forecasting, deal registration, and performance reporting
- Escalate support and onboarding issues to internal teams as needed for fast response
- Analyze partner data to identify trends, opportunities, and challenges, and develop strategies to address them
- Provide regular reporting on partner engagement and performance to senior management
- Head client Strategic Business Reviews and Quarterly Business Reviews
- Travel will include 20%-30% based on business need
Requirements
- Minimum 7 years of partner management, channel management, SaaS and-or B2B sales. Experience with hyper-growth environments a plus
- Excellent written and verbal communication with the ability to build rapport and trust with partners and internal stakeholders, especially in remote environments and in-person settings
- Demonstrated critical and strategic thinking, including attentiveness, being proactive, and being exceptionally responsive
- Data literacy and experience with CRM (Hubspot) and analytics platforms strongly preferred.
- Experience in the HR technology industry preferred
- Demonstrated advanced experience in effectively collaborating and communicating with direct and indirect team members via video and other digital tools within a remote work environment to perform job responsibilities.
Benefits
- Participation in equity incentive and competitive benefits plans
- Health insurance
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
partner managementchannel managementSaaSB2B salesdata literacyanalyticscritical thinkingstrategic thinkingperformance reportingforecasting
Soft skills
written communicationverbal communicationbuilding rapporttrust buildingproactiveresponsivenesscollaborationengagementtrainingfeedback solicitation