Operations Support Representative

Fairstone Bank

Operations Support Representative performing research and documentation management for a leading alternative lending bank. Communicating fluently in both English and French for customer interactions.

Posted 5/28/2026full-timeMontreal • 🇨🇦 CanadaJuniorMid-Level💰 CA$17 - CA$24 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ExcelMicrosoft WordVBAresearchdocumentation managementexception report managementprocedures documentation

Soft Skills

communicationproblem solvinganalytical skillsquick learner

Industry Keywords

operations experienceadministrative experiencebilingual (French and English)customer inquiry resolution

Tech Stack

Tools & technologies

VBA

About the role

Key responsibilities & impact

Performs basic research and tasks as assigned
Maintain documentation packages for daily work
Perform basic to moderately complex research and customer inquiry resolution
Manage the daily production of exception reports and make the necessary corrections (or assign the task)
Update procedures documentation
Work under general supervision and established procedures to perform job duties

Requirements

What you’ll need

2 - 3 years of relevant operations and/or administrative experience
Excellent Microsoft office skills (Excel, Word, VBA a plus)
Excellent communication and problem solving skills
Quick learner
Thorough analytical skills
Must be able to communicate in both French and English with our customers across Canada (50% English and 50% French)
Good or higher performance review consistently obtained (Fairstone financial employees)

Benefits

Comp & perks

Generous vacation based on your role
Statutory holidays
6 wellness days to prioritize your well-being
Robust health and dental coverage through Manulife
Virtual healthcare through Dialogue
Group Retirement Savings Plan with up to 7% employer match
Discounts from top retailers via WorkPerks
Location-based perks like gym memberships and Toronto Bike Share
Gym access at our London and Montreal offices
Education Assistance Program and Fairstone Academy for training and skill development
Parental leave top-up program to help you during life’s big moments
One paid volunteer day to give back to causes that matter to you