Field Collections Agent

FairMoney

Field Collections Agent responsible for driving repayments and managing delinquent accounts for FairMoney. Conducting field visits and ensuring compliance with internal policies.

Posted 5/25/2026full-timeWarri • 🇳🇬 NigeriaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Conduct daily field visits to defaulting customers (agents and merchants) to drive repayments.
Meet daily productivity targets (calls, visits, right-party contacts, promises to pay, and collections).
Manage assigned portfolio to reduce roll rates and prevent movement into higher DPD buckets.
Track, follow up, and convert promises to pay (PTPs) into actual payments.
Negotiate repayment plans and settlements within approved guidelines.
Maintain accurate records of all activities and customer interactions.
Verify customer information and update records to improve contactability.
Prioritize accounts based on delinquency stage and recovery potential.
Escalate non-responsive or high-risk accounts where necessary.
Ensure accurate and timely reporting of all daily recovery activities on the designated collections management system.
Ensure compliance with internal policies and regulatory requirements

Requirements

What you’ll need

Bachelor’s degree in any relevant field.
1–2 years’ experience in collections or field recovery.
Understanding of delinquency management and roll rates.
Strong negotiation and communication skills.
Proficiency in Microsoft Excel.
Self-driven, accountable, and comfortable working in a target-driven environment.
Strong analytical and problem-solving ability.

Benefits

Comp & perks

Private Health Insurance
Pension Plan
Training & Development
Performance Bonus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

collectionsfield recoverydelinquency managementroll ratesnegotiationMicrosoft Excelanalytical skillsproblem-solving

Soft Skills

communicationself-drivenaccountabilitytarget-driven

Certifications

Bachelor’s degree