Payment Operations Lead
Owner.com
SQL
Head of Operations, Supply Chain and Device
FairMoney
full-time
Posted on:
Origin: • 🇳🇬 Nigeria
Visit company websiteJob Level
Lead
Tech Stack
SQL
About the role
- Lead the end-to-end logistics and distribution strategy for POS devices, ensuring efficient delivery within SLAs, reverse logistics, and asset recovery.
- Oversee inventory planning and control, ensuring optimal stock levels across multiple hubs and fulfillment partners.
- Negotiate and manage procurement relationships with international vendors, specially manufacturers and suppliers in China.
- Manage warehouse team, and refine processes for repair tracking, replacements, and real-time inventory visibility.
- Monitor inventory turnover, aging, and replenishment cycles.
- Improve the current inventory management system by working with product/tech teams.
- Scale an efficient customer onboarding pipeline with integrated compliance (KYC/AML) checks.
- Manage workflows for KYC document verification, exception handling, and SLA adherence.
- Collaborate with product and compliance teams to streamline approval logic and automation.
- Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.
- Monitor asset utilization and proactively identify underperforming regions or segments.
- Develop and enforce standard operating procedures (SOPs) to support scalability and consistency across markets.
Requirements
- Bachelor's degree in Engineering, Business Administration, Economics, or related fields
- Minimum of 5 years of experience in Operations, Strategy, Logistics, or similar domains
- Advanced Excel proficiency (dashboards, modeling, pivots, automation)
- Working knowledge of SQL (data extraction, reporting, performance analysis)
- Strong project management and problem-solving skills
- Experience managing or coordinating large field teams
- Excellent communication, stakeholder management, and cross-functional collaboration
- Ability to thrive in fast-paced, high-growth, and execution-heavy environments
- Experience in building/improving inventory management systems
- Familiarity with POS terminals, payments, or KYC flows
- Prior work in startups or digital-first environments
