Administrative Intern

Fadami - Software & Innovation

Intern supporting administrative tasks and assisting teams in analyzing client requests at Fadami Software & Innovation. Gain experience with technologies and processes in a dynamic environment.

Posted 7/15/2026internshipRio de Janeiro • 🇧🇷 BrazilEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills in dispute ticket analysis and process validation, with proficiency in Microsoft Excel for data organization and performance indicators. Exhibits effective communication and organizational abilities while supporting team operations and customer requests.

Highest-signal resume keywords

Microsoft ExcelAnalytical SkillsCustomer Service ExperienceOrganizational SkillsProcess Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Excel SkillsData OrganizationProcess AnalysisPerformance Indicators

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailProactive AttitudeTeam Collaboration

Tools & Technologies

Microsoft Office SuiteWindows Environment

Industry Keywords

Business AdministrationManagement ProcessesCustomer RequestsOperational Activities

About the role

Key responsibilities & impact

Support the team in analyzing dispute tickets on the OSAs portals, assisting with monitoring and the initial handling of customer requests.
Perform analyses to validate the legitimacy of complaints according to established criteria, evidence and processes, always under the guidance and supervision of the responsible team.
Contribute to operational activities and provide support for the systems used by the area, including follow-ups, remote support and guidance to users when necessary.
Assist in monitoring requests, identifying possible inconsistencies and supporting routines related to the monthly close, ensuring organization, adherence to deadlines and quality in the analyses performed.
Participate in continuous learning of the area’s processes, receiving guidance from the team to develop technical and administrative knowledge related to the tasks performed.

Requirements

What you’ll need

Currently enrolled in a university program in Business Administration, Management Processes or a related field;
Basic knowledge of Microsoft Office suite, especially Excel;
Basic computer skills and familiarity with the Windows environment;
Ability to learn new tools and systems quickly;
Good verbal and written communication skills;
Organizational skills, attention to detail and a strong sense of responsibility;
Proactive profile, with an interest in learning and professional development;
Comfortable working as part of a team.
Preferred qualifications:
Basic Excel skills (filters, simple formulas and data organization);
Previous experience in customer service or administrative tasks;
Interest in working with process analysis and performance indicators.

Benefits

Comp & perks

Flexible Meal/Restaurant Allowance — R$ 858.00/month
SulAmérica Dental Plan
Day off on your birthday + R$ 100.00 gift voucher
Culture allowance — R$ 50.00/month
Icatu Life Insurance
Wellhub (Gympass) for employee + dependents
Transportation allowance (vale-transporte)