Client Implementation & Support Specialist

FactSet

Client Implementation & Support Specialist at FactSet collaborating with Data Solutions teams on Deep Sector and industry analysis. Partnering with clients to enhance their use of financial data.

Posted 5/1/2026full-timeNew York City • Connecticut, Massachusetts, New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Review and convert client Financial Excel models using FactSet’s Deep Sector data
Partner with strategic clients and prospects to become a trusted resource during trials, implementations, and other strategic engagements
Own the end-to-end workflow conversion process across Deep Sector-related engagements and opportunities
Contribute to the development of our Deep Sector offering by relaying granular product-specific feedback, feature requests and opportunities for differentiation that is grounded in real client experience.

Requirements

What you’ll need

2+ years of hands-on experience with client-facing teams within financial services
Deep experience with FactSet’s product offerings and Microsoft Excel
Strong communication, analytical and reasoning skills

Benefits

Comp & perks

Health, life, and disability insurance
Retirement savings plans
Discounted employee stock purchase program
Paid time off for holidays
Family leave
Company-wide wellness days
Flexible work accommodations
Career progression planning
Business Resource Groups open to all employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Financial Excel modelsFactSetdata analysis

Soft Skills

communicationanalytical skillsreasoning skills