Serve as an internal and external point of expertise for PRD clients, helping to facilitate escalations, concerns, and overall account sentiment
Apply FactSet proprietary coding and screening expertise to support client technical and workflow needs, translating business objectives into data logic and queries
Consult with clients, product managers, and engineering teams to advise on PRD content, enhancements, upsell opportunities, and any risks
Close collaboration with DSO Implementation, client services, and with Level 2 Data Excellence teams
Proactively partner with client services to identify gaps, enhancements, and trends in the PRD solutions to address with internal and external stakeholders
Liaise the troubleshooting of complex data issues, reconciling of mismatches, and resolution of challenges with feed integrations to maintain consistency and reliability
Develop training materials and deliver sessions (internal and external) to promote understanding of client PRD processes
Deliver ongoing education and mentorship for colleagues and clients—helping them better leverage core PRD capabilities and how they are being used by clients
Contribute to product development initiatives and fact-finding for new data features and content launches based on client feedback
Cross regional collaboration standards to ensure consistent approach to existing and prospective PRD clients

Requirements

Bachelor’s Degree required
8+ years of extensive, hands-on experience with client accounts and financial instruments
Experience with SQL, Python or other data modelling and scripting tools
Experience working with large, complex, and multi-asset class datasets
Prior experience in a client-facing or consulting role within financial data or analytics industry
Knowledge of industry standards for securities identifiers (ISIN, CUSIP, SEDOL, etc.) and reference data management
Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Benefits

Health, life, and disability insurance
Retirement savings plans
Discounted employee stock purchase program
Paid time off for holidays
Family leave
Flexible work accommodations
Career progression planning
Business Resource Groups available for all employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythondata modelingscripting toolsdata logicqueriesdata reconciliationdata integrationtraining material developmentproduct development

Soft Skills

client consultationcollaborationmentorshipproblem-solvingcommunicationaccount managementrisk assessmenttrend analysiseducation deliverystakeholder engagement

Certifications

Bachelor's Degree