Customer Success Manager

• Analyze business processes in Sales, Marketing, and Service
• Translate customer requirements into scalable Salesforce solutions
• Facilitate workshops, discovery sessions, and architecture discussions
• Design system architectures, data models, and security concepts
• Configure Salesforce Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, and/or marketing automation tools
• Responsible for technical implementation, solution design, and quality assurance
• Take on technical lead responsibilities in projects
• Act as a sparring partner for Product Owners and technical teams
• Responsible for effort estimates, concept approvals, and technical roadmaps
• Train customer teams and administrators
• Produce concepts, documentation, and best-practice guides
• Support pre-sales activities (pitches, proposal concepts, presentations)

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Customer Success Manager