Factor

AI Client Experience – Strategy Consultant

Factor

full-time

Posted on:

Location Type: Hybrid

Location: Maine • United States

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About the role

  • Support the creation of AI-led client experiences and strategic workshops.
  • Learn and leverage AI tools and custom solutions to enhance client experiences.
  • Contribute to shaping and informing AI strategy for client engagements.
  • Design and deliver AI-led workshops contextualized to client business needs.
  • Work closely with clients to understand their environment and incorporate insights into tailored content.
  • Create unique, interactive AI experiences that respond dynamically to user input.
  • Develop high-quality written content and deliverables for client projects.
  • Train lawyers and client teams on effective use of AI tools.
  • Coach teams during workshops and confidently "hold the room" in high-profile sessions.
  • Support HR transformation initiatives and project-based work.
  • Collaborate with stakeholders to align deliverables with strategic objectives.
  • Assist in designing client experiences that integrate AI into their operational context.

Requirements

  • Background in consulting or client services (legal experience is a plus but not required).
  • Exposure to AI tools or willingness to learn and apply AI in business contexts.
  • Strong writing and communication skills; ability to synthesize complex ideas.
  • Creative mindset with adaptability and openness to change.
  • Comfortable working independently and guiding client deliverables.
  • Bachelors Degree
  • Confident facilitator with experience in stakeholder engagement.
  • Open-minded and flexible, with a passion for AI-driven innovation.
  • Skilled at creating immersive client experiences and delivering strategic workshops.
  • Comfortable in a candidate-driven market, demonstrating investment in future-focused solutions.
Benefits
  • Factor is an Equal Opportunity Employer
  • Access to various company and client assets and security policies to follow.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI toolsclient experiencesstrategic workshopshigh-quality written contenttrainingcoachingstakeholder engagementimmersive client experiences
Soft skills
strong writing skillscommunication skillscreative mindsetadaptabilityindependenceconfident facilitatoropen-mindednessflexibility
Certifications
Bachelors Degree