Multimedia Accessibility, Educator Support Specialist
Facing History & Ourselves
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $55,000 - $65,000 per year
About the role
- Submit video and audio files for captioning, transcription or translation to our accessibility vendor 3PlayMedia
- Review caption files and transcripts for accuracy, correcting misspellings and errors
- Add caption files to videos in the Brightcove video streaming platform
- Provide support to staff with inquiries regarding captioning and transcripts
- Maintain captioning documentation including workflows and guidelines
- Upload and catalog files to our digital archive
- Use Slack and ClickUp to collaborate within and across teams
- Triage customer inquiries via Salesforce during case shifts and seek resolution to inquiries from centralized support channels
- Provide internal and external end-user support across channels
- Troubleshoot technical issues with colleagues and end-users
- Provide technical support for professional learning and community events during business hours
Requirements
- Minimum of 2+ years of progressive experience
- virtual/hybrid customer service experience through email, live chat, and phone strongly preferred
- Passionate about developing processes and systems
- Ability to work independently, prioritize, and creatively problem-solve
- Excellent computer skills, including experience with Google Suite, Microsoft Office, and Salesforce preferred
- Excellent writing and editing skills
- Interest in Facing History & Ourselves mission and familiarity with education and non-profit settings
- Demonstrated attention to detail, and time management skills
- Effective and flexible communication skills as well as excellent organizational skills
- Disciplined self-starter and independent work committed to iterative and continual improvement
Benefits
- medical with a fully employer-sponsored health reimbursement account (HRA)
- dental
- vision
- life & AD&D
- long-term & short-term disability insurance
- 403(b) retirement plan with a discretionary organizational contribution
- generous paid time off
- employee assistance program
- travel assistance plan
- pre-tax commuter spending accounts
- flexible spending accounts
- voluntary Colonial Life group plans
- robust wellness programs through aHealthyMe
- employee discounted marketplace through BenefitHub
- weekly virtual yoga and meditation
- 403(b) advisement
- friendly work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
captioningtranscriptiontranslationtechnical supportwritingeditingproblem-solvingattention to detailtime management
Soft skills
customer serviceindependent workcommunicationorganizational skillscreativityflexibilitydiscipline