Facility Solutions Group

Support Engineer

• Provides answers to clients by identifying problems; researching; guiding client through corrective steps
• Research required information using available resources
• Respond to tickets, resolve underlying issues and document occurrences and solutions
• Identify and escalate priority issues per Client specifications
• Act as technical and soft skills lead for assigned team(s)
• Contribute to internal knowledge base
• Performs adhoc training for team members during low volume periods and as required
• Improves system performance by identifying problems; recommending changes
• Follow up and make scheduled callbacks to customers where necessary
• Stay current with system information, changes and updates
• Drive your team using Scrum methodology and execution
• Work as a team using Sprints

Technical Support Representative – Team Lead

Account Executive

• Sell the organization's products and/or services to established customers or new prospects via the telephone or walk-in business
• Attend special training of products and/or services to understand technical aspects of solutions
• Handle entire inside sales process from proposal to close; reach or exceed sales quotas
• Solicits and maintains contact with current and prospect key accounts
• Track activity, prepare and maintain records for sales leads and account status
• Perform other duties assigned by the manager.

Inside Sales Representative – Lighting

General

• Supervise junior Low Voltage Technicians on a commercial jobsite
• Pull, test, and terminate CAT5e/6a cabling in a commercial environment
• Installing support structure such as J-hooks, saddles, slings, and cable tray
• Operate hand tools, power tools, ladders, and testing equipment
• Ensure cables are labeled in a neat and organized manner
• Test every newly installed or relocated cable in accordance with established procedures
• Record time and materials used
• Assist other members of the team with installation and maintenance
• Research required information using available resources
• Be willing to work any shift (days, nights or weekends if needed)
• Be able to work in various environments including outdoors in varying degrees of weather working at heights, and in small, confined spaces

Lead Low Voltage Technician

• Create and build client relationships
• Sponsor interaction to obtain projects
• Assist in developing and facilitating the proposal process for specific clients/sponsors
• Budget and pricing development
• Proposal writing
• Contract negotiations
• Client presentations

Facility Solutions Group

Technical Support Representative – Team Lead

Inside Sales Representative – Lighting

Lead Low Voltage Technician

Business Development Sales Representative

Business Development Sales Representative