Account Manager, French Speaker

FABSTATION

Account Manager at FabStation managing client relationships and ensuring value delivery in augmented reality products for the steel fabrication industry.

Posted 6/12/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and maintain relationships with assigned client accounts
Act as the main point of contact for client questions, concerns, renewals, and account updates
Monitor client usage, adoption, and overall account health
Identify at-risk accounts and create action plans to improve engagement
Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews
Work with clients to understand their goals, challenges, and workflows
Identify opportunities for upsells, additional devices, training, integrations, or expanded usage
Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues
Track client activity, communication, and next steps in HubSpot
Support renewal conversations and help maintain strong retention rates
Gather client feedback and share insights internally to improve the product and customer experience
Obtain an expert-level understanding of our existing products and develop an understanding of our new products.
Travel to conferences, trade shows, and customers where required.

Requirements

What you’ll need

3+ years of experience in account management, customer success, or sales
3+ years of experience managing renewals and expansion opportunities
Proven track record of hitting renewal targets and upsell quota
Strong communication and relationship-building skills
Comfortable speaking with clients regularly over email, phone, and video calls
Ability to manage multiple accounts, priorities, and follow-ups at the same time
Organized, proactive, and detail-oriented
Comfortable learning and explaining software or technology products
Strong problem-solving skills and ability to handle difficult client conversations professionally
Fluent English required; Fluent French required
Experience with HubSpot an asset
Experience delivering client presentations, demos, or business reviews is an asset
Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset.

Benefits

Comp & perks

15 vacation days
Company-wide holiday week closure over Christmas
5 paid sick days
Flexible schedule
$2,000 CAD tech stipend after Year 1
Comprehensive medical and dental package
Company retreats
Fully remote work environment
Travel opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successsalesrenewals managementupsell strategyclient presentationsdemosbusiness reviewsproblem-solvingcommunication

Soft Skills

relationship-buildingorganizationalproactivedetail-orientedmultitaskingprofessionalism