Lead Account Manager

FABSTATION

Lead Account Manager at FabStation overseeing client success and account management in a remote role. Driving renewals, expansions, and building a high-performing customer success team.

Posted 6/12/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$110,000 - CA$120,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, support, and manage a team of 3 Account Manager team members
Build and improve the account management and customer success department as the company grows
Improve processes for QBRs, renewals, upsells, account health tracking, and escalation management
Set team goals, track performance, and hold the team accountable to retention, adoption, renewal, and expansion targets
Coach team members on client communication, difficult conversations, renewal strategy, and upsell opportunities
Own renewal performance across assigned accounts and support the team in renewal conversations
Identify and drive expansion opportunities, including additional devices, integrations, training, services, and expanded usage
Monitor account health and create strategies to reduce churn risk
Manage and maintain strong relationships with key client accounts
Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews
Track client activity, communication, renewal status, account health, and next steps in HubSpot
Build and improve reporting around adoption, retention, renewals, expansion, and team performance

Requirements

What you’ll need

5+ years of experience in account management, customer success or similar revenue operations roles with a mature B2B SaaS product.
2+ years of experience leading or mentoring a customer-facing team
Proven track record managing renewals, expansion opportunities, and revenue targets
Strong understanding of B2B SaaS account management and customer success processes
Experience building or improving customer success, account management, or renewal processes
Comfortable leading client meetings, renewal conversations, upsell discussions, and difficult conversations
Ability to manage multiple priorities, accounts, team members, and follow-ups at the same time
Strong problem-solving skills and ability to work cross-functionally with Sales, Product, Onboarding, and Support
Organized, proactive, detail-oriented, and comfortable owning outcomes
Comfortable learning and explaining software or technology products
Experience with HubSpot
Experience delivering client presentations, demos, business reviews, or executive-level updates is an asset
Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset

Benefits

Comp & perks

Stock Options (after Year 1)
15 vacation days
Company-wide holiday closure over Christmas
5 paid sick days
Flexible schedule
$2,000 CAD tech stipend (after Year 1)
Comprehensive medical and dental package
Company retreats
Fully remote work environment
Travel opportunities
Opportunity to build and grow a department within a scaling SaaS company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successrenewal managementexpansion opportunitiesrevenue operationsprocess improvementclient communicationproblem-solvingreportingpresentation skills

Soft Skills

leadershipmentoringorganizational skillsproactivedetail-orientedcross-functional collaborationability to manage multiple prioritiescoachingaccountabilitycommunication