Technical Account Manager

Fable

Technical Account Manager managing post-sale technical relationships for customers in cybersecurity domain at Fable. Leading onboarding, implementation, and driving adoption with a focus on measurable ROI.

Posted 5/1/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the post‑sale technical relationship for a portfolio of customers
Lead onboarding and implementation, drive adoption and value realization
Surface product feedback and act as a bridge between customers and product/engineering teams
Deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion
Lead technical kickoff calls and project‑manage the implementation process
Configure integrations, data feeds, and custom workflows to meet customer needs
Conduct regular health checks and usage reviews
Deliver tailored training sessions and advise customers on developing human risk programs
Partner with security leaders to integrate insights into their cybersecurity strategy
Build business‑case analyses and ROI reports to demonstrate realized value
Collect and synthesize customer feedback and influence product roadmap priorities
Develop trusted advisor relationships with technical and security stakeholders
Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics

Requirements

What you’ll need

3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist)
Proven track record driving technical implementations and adoption for mid‑market or enterprise customers
Strong project management skills with attention to detail and accountability
Exceptional written and verbal communication skills; able to present to both technical and executive audiences
Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management
Experience in cybersecurity, risk management, or compliance domains
Familiarity with SIEM, IAM, UEBA, or SSO platforms (Nice-to-Haves)
Prior background in high‑velocity startup environments (Nice-to-Haves)
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience (Nice-to-Haves)

Benefits

Comp & perks

Competitive base salary + bonus on renewals and expansions
Equity in a venture‑backed, high‑growth company
Comprehensive benefits: health, dental, vision, 401(k) with match
Flexible PTO

ATS Keywords

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Hard Skills & Tools

technical implementationsproject managementdata integrationcustom workflowsROI analysiscustomer traininghealth checksusage reviewscybersecurity strategyrisk management

Soft Skills

customer-facingattention to detailaccountabilitywritten communicationverbal communicationproactive problem-solvingescalation managementtrusted advisorrelationship buildingcollaboration

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Engineering