Product Support Engineer
Meltwater
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Senior Executive – Training and Technical Support
FAAC Simply automatic.
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Prepare compliance documents for products and support sales team on technical aspects
- Train system integrators, end customers, and service partners on FAAC products
- Support service team for troubleshooting of issues which service team is not able to resolve
- Train & support system integrators on implementing the SDK level integration with barriers
- Create and maintain product database: Product Datasheets, Product Images, Product Layouts, Product Manuals, Product troubleshooting videos
- Create test plans and test products/third-party components/firmware
- Prepare manuals, design documents and other necessary product documentation
- Support project team on technical aspects and participate in customer meetings to capture engineering inputs
- Coordinate with quality and production team during FAT
Requirements
- 2+ years of ELV products experience in Automation/Access control industry
- Electrical knowledge
- Documentation skills
- Experience with SDK-level integration with barriers
- Troubleshooting experience supporting service teams
- Training experience for system integrators/end customers/service partners
- Excellent communication and collaboration skills
- Proactive, adaptable, and solution-oriented mindset
