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Senior Director – Success Operations and Strategy
F5Senior Director driving customer success operations and strategy for F5's global teams. Overseeing loyalty initiatives and collaborating cross-functionally to enhance customer value realization.
Posted 5/17/2026full-timeSeattle • Washington • 🇺🇸 United StatesSenior💰 $202,400 - $303,600 per yearWebsite
About the role
Key responsibilities & impact- Oversee customer success teams to drive loyalty and value realization
- Develop strategies impacting multiple functions like product and sales
- Identify opportunities for improvement in customer success practices
- Negotiate crucial matters with internal and external executives
- Collaborate with the executive leadership team for cohesive progress
Requirements
What you’ll need- Extensive knowledge of F5 solutions
- Strong analytical skills
- Experience in customer success or related field
- Team leadership experience
- Excellent decision-making abilities
- Proficiency in Customer Relationship Management systems
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Stock options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
F5 solutionsCustomer Relationship Management systems
Soft Skills
analytical skillsteam leadershipdecision-makingcollaboration