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F5

Senior Customer Success Manager

F5

Customer Success Manager maximizing customer value of F5 investments, requiring collaboration with various internal teams and deep technical knowledge.

Posted 4/30/2026full-timeRemote • Arizona, California, Colorado • 🇺🇸 United StatesSenior💰 $114,400 - $171,600 per yearWebsite

Tech Stack

Tools & technologies
NGINX

About the role

Key responsibilities & impact
  • Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
  • Guide customers through key technical milestones
  • Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
  • Advocate for customers within sales, product, and support organizations.
  • Analyze customer data to create measurable success plans and provide feedback to product teams.

Requirements

What you’ll need
  • 8+ years of experience delivering technology and business outcomes in Customer Success or a related role
  • Bachelor’s degree or 5+ years with a Master’s degree
  • Degree in Computing, Business, Information Technology, or equivalent professional experience preferred
  • Deep understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry
  • Availability to travel up to 25% within your home region, including occasional out of country trips.

Benefits

Comp & perks
  • F5 maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, geographic locations, and market conditions.
  • You may also be offered incentive compensation, bonus, restricted stock units, and benefits.
  • More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits.
  • F5 reserves the right to change or terminate any benefit plan without notice.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successdata analysismeasurable success plansadvocacybusiness growthrenewal rateschurn reductionBIG-IPNGINXtechnology outcomes
Soft Skills
communicationcustomer advocacystrategic thinkingrelationship managementproblem-solvingcollaborationleadershiporganizational skillsinfluencingfeedback provision
Certifications
Bachelor's degreeMaster's degree