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F5

Manager, Software Development Engineering

F5

Manager, Software Development Engineering leading technology delivery for customer success and services at F5. Collaborating with cross-functional teams to enhance customer experience and operational excellence.

Posted 4/29/2026full-timeSeattle • California • 🇺🇸 United StatesMid-LevelSenior💰 $172,800 - $259,200 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead a team of product managers and engineers to deliver high-impact business outcomes.
  • Partner with Customer Support, Success, and Services teams to translate business needs into technology requirements and enhancements.
  • Support the delivery of technology solutions for service case management, project delivery, customer portals, knowledge bases, and engagement tools.
  • Assist in managing platforms such as CRM (e.g., Salesforce Service Cloud, Zendesk) and PSA tools (e.g., FinancialForce, Mavenlink, or similar).
  • Collaborate with product, engineering, and Digital teams to ensure effective integration and adoption of tools.
  • Contribute to automation initiatives and support early adoption of AI-driven workflows and predictive insights.
  • Help manage vendor relationships and coordinate with technology partners.
  • Monitor KPIs for platform usage, service efficiency, customer satisfaction, and team productivity.
  • Ensure compliance with SOX, audit controls, and enterprise security, privacy, and governance standards in line with defined policies.

Requirements

What you’ll need
  • 5–7 years of experience in technology, business systems, or related roles supporting Customer Support and/or Professional Services functions.
  • Demonstrated ability to deliver and support enterprise platforms such as CRM, PSA, knowledge management, or customer engagement tools.
  • Familiarity with customer support processes and platforms (e.g., Salesforce Service Cloud, Zendesk) and/or professional services tools.
  • Interest in automation and AI/ML applications in customer experience.
  • Strong problem-solving, communication, and stakeholder collaboration skills.
  • Bachelor’s degree in Information Systems, Business, Computer Science, or a related field.

Benefits

Comp & perks
  • Health insurance
  • 401(k)
  • Paid time off
  • Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
CRMPSAautomationAImachine learningproject deliveryservice case managementcustomer engagement toolsknowledge managementKPI monitoring
Soft Skills
problem-solvingcommunicationstakeholder collaborationteam leadership