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F5

Customer Success Manager, III

F5

Customer Success Manager enhancing customer adoption of F5 solutions and driving strategic outcomes. Collaborating cross-functionally to foster strong relationships and advocate for customer needs.

Posted 4/29/2026full-timeSeattle • Washington • 🇺🇸 United StatesSeniorLead💰 $88,000 - $132,000 per yearWebsite

Tech Stack

Tools & technologies
CloudNGINX

About the role

Key responsibilities & impact
  • Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes
  • Guide customers through key technical milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments
  • Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability
  • Partner with account teams and internal stakeholders to develop strategies and create success plans that drive & optimize renewals
  • Advocate for customers within sales, product, and support organizations

Requirements

What you’ll need
  • 8+ years of experience delivering technology and business outcomes in Customer Success or a related role
  • Bachelor's degree; or 5+ years with a Master’s degree
  • Deep understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry
  • Proficiency in cloud-based solutions and multi-cloud environments
  • Ability to distill complex technical and business concepts into clear, actionable insights
  • Strong communication, presentation, and problem-solving skills

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BIG-IPNGINXcloud-based solutionsmulti-cloud environmentstechnical milestonesonboardingdeploymentupgradesbusiness outcomescustomer success
Soft Skills
communicationpresentationproblem-solvingadvocacystrategic planningcollaborationinsight distillationcustomer engagementrelationship managementstakeholder management
Certifications
Bachelor's degreeMaster’s degree