F5

Customer Success Manager, Italian

F5

full-time

Posted on:

Location Type: Remote

Location: Italy

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Tech Stack

CloudNGINX

About the role

  • Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
  • Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
  • Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
  • Act as a trusted advisor, addressing improvement requests and resolving critical issues.
  • Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
  • Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.
  • Champion Customer Success by contributing to tools, systems, and best practices.

Requirements

  • 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor’s degree; or 5+ years with a Master’s degree.
  • Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
  • Ability to distill complex technical and business concepts into clear, actionable insights.
  • Proven ability to build lasting customer relationships and drive revenue growth.
  • Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
  • Availability to travel up to 25% within your home region, including occasional out of country trips.
  • Italian speaking is highly recommended.
Benefits
  • F5 offers a variety of reasonable accommodations for candidates.
  • Health insurance
  • Professional development opportunities
  • Flexible working hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BIG-IPNGINXcloud-based solutionsmulti-cloud environmentscustomer success strategiesbusiness outcomesrenewal rateschurn reductionsuccess metricsCRM systems
Soft Skills
communicationpresentationproblem-solvingcollaborative approachproactive approachcustomer relationship buildingadvocacystrategic planningtrustworthinessinsight distillation