Onboarding Specialist

• Manage and monitor the credentialing of our clients' acquirers (payment processors)
• Receive tickets from the Customer Success team via the Zendesk platform
• Register new CNPJ on the client's profile within F360 Finanças
• Request information from the client via Zendesk ticket
• Send the agreement form to the client to complete when involving an acquirer
• Monitor the receipt of files from the acquirers in the client's profile
• Proactively contact the acquirer by email in case of delays
• Notify the client upon completion of the process and close the ticket

Customer Onboarding Assistant

Junior Customer Onboarding Analyst

Client Onboarding Coordinator

Bilingual Customer Onboarding Analyst – Junior