IT Administrator – 1st/2nd Level Support

Fäth Industrieverpackung GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Klipphausen • Germany

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Job Level

Junior

Tech Stack

Azure

About the role

  • Handling incidents and service requests in first- and second-level support, including ticket creation, prioritization and communication
  • Resolving standard tickets and fully documenting all activities in the ticketing system
  • Setting up and provisioning laptops and mobile devices, and performing onboarding/offboarding processes
  • Supplying materials and managing assets for hardware and mobile devices
  • Handling security incidents (Level 1), license and printer assignments, and local software updates
  • Assisting with telephony issues and meeting room equipment
  • Ensuring high-quality service delivery and providing regular reports to the Head of IT & Organization

Requirements

  • Completed technical training (e.g., IT Specialist for System Integration, IT Systems Electronics Technician, or equivalent qualification)
  • At least one year of experience in IT support or IT administration
  • Strong knowledge of installation, administration and configuration of IT systems
  • Confident working with Windows Server, Windows Client, O365 and Azure
  • Good communication skills when interacting with users and service providers
  • Structured, reliable and documentation-focused working style with a strong solution orientation
  • Team player with initiative and willingness to further develop technical skills
  • Very good German language skills, spoken and written
  • English skills at B2 level
  • Valid driver's license (car)
Benefits
  • 30 days of vacation and special leave days for certain occasions
  • Flexible working hours (no shift system)
  • Provision of work clothing
  • Open to part-time employment
  • Lease bike (company bike) available after the probationary period
  • Company supplementary health insurance after the probationary period
  • Benefit card after one year of service
  • Free beverage service
  • Various career paths for your personal and professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportIT administrationinstallation of IT systemsadministration of IT systemsconfiguration of IT systemsWindows ServerWindows ClientO365Azureticketing system
Soft Skills
communication skillsstructured working stylereliable working styledocumentation-focusedsolution orientationteam playerinitiativewillingness to develop skills
Certifications
IT Specialist for System IntegrationIT Systems Electronics Technician