Digital Loan Specialist

F.N.B. Corporation

Digital Loan Specialist processing consumer and business loan applications for FNB, a diversified financial services company. Supporting customers, converting declined applications, and troubleshooting its document upload portal.

Posted 8/14/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer and business lending processes, including application management and customer relationship building. Proficient in regulatory compliance and data quality maintenance within a fast-paced contact center environment.

Highest-signal resume keywords

Consumer LendingBusiness LendingCustomer Relationship ManagementRegulatory ComplianceData Quality Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Application ProcessingTechnical SupportData AnalysisMS WordMS ExcelMS PowerPoint

Soft Skills

Excellent Communication SkillsOrganizational SkillsAnalytical SkillsInterpersonal SkillsDetail-Oriented

Tools & Technologies

Contact Center TechnologyDocument Upload Portal

Certifications & Qualifications

NMLS

Industry Keywords

BankingFinanceConsumer Lending StandardsBusiness Lending StandardsRegulatory Laws

About the role

Key responsibilities & impact

Handle consumer and business lending activities derived from online loan applications
Execute contact center loan applications under the direction of the Contact Center Manager
Identify opportunities to convert declined applications to approvals
Structure applications to provide the greatest benefit to customers and FNB
Promote the loan application process by managing customer relationships, identifying needs, leveraging technology, and making outbound calls
Control the lifecycle of new loan applications using approved contact center technology
Maintain data quality for all applications according to consumer and business lending standards
Respond to customer requests by telephone, email, and secure messaging
Provide information about loan applications and resolve customer issues or concerns
Provide advanced technical and troubleshooting support for the document upload portal to customers and the branch network
Perform other related duties and projects as assigned
Understand, report, respond to, manage, and monitor daily business risks
Adhere to regulatory laws, guidelines, and company procedures

Requirements

What you’ll need

High School or GED
Minimum 3 years of job-related experience
Experience in banking, finance, or a related field
Ability to work and multi-task in a fast-paced environment
Excellent written and verbal communication skills
Excellent organizational, analytical, and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word — Intermediate Level
MS Excel — Intermediate Level
MS PowerPoint — Intermediate Level
Knowledge of banking regulatory and compliance standards related to business and consumer lending preferred
Ability to work some holidays and weekends
NMLS preferred, not required
Ability to sit for extended periods of time
Must be legally authorized to work in the U.S.; FNB will not provide sponsorship for employment-based visas

Benefits

Comp & perks

Equal Employment Opportunity and discrimination- and harassment-free workplace
Career growth opportunities
Job alerts for career opportunities