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Collections Representative
F.N.B. CorporationLoan Adjustor 1 responsible for collecting delinquent accounts for F.N.B. Corporation.
About the role
Key responsibilities & impact- Collects delinquent accounts by locating past due borrowers
- Distributes demand letters
- Contacts borrowers to establish payment procedures
- Utilizes effective human relation skills to obtain payments
- Notifies borrowers of their rights and amounts due
- Monitors to ensure the borrower’s commitment to pay
- Obtains payments while presenting a positive image of the Bank
- Prepares and compiles documentation on all collection actions taken
- Documents collection actions and prepares lists of past due loans
- Resolves problems and follows up to minimize delinquent accounts
- Ensures compliance with Bank guidelines and established laws
- Institutes legal action if instructed
- Performs other related duties and projects as assigned
Requirements
What you’ll need- High School or GED
- 1 year of experience
- Excellent project management skills
- Excellent communication skills, both written and verbal
- Excellent organizational, analytical and interpersonal skills
- Excellent customer service skills
- Ability to use a personal computer and job-related software
- MS Word - Basic Level
- MS Excel - Intermediate Level
- MS PowerPoint - Basic Level
- Knowledge of laws that relate to foreclosure, repossession and fair debt.
Benefits
Comp & perks- Equal Employment Opportunity (EEO)
- Discrimination and harassment free workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementanalytical skillscustomer servicedocumentationpayment procedurescollection actionsproblem resolutioncompliance knowledge
Soft Skills
communication skillsorganizational skillsinterpersonal skills
Certifications
High School diplomaGED