Assistant Branch Manager

F.N.B. Corporation

Assistant Branch Manager responsible for customer asks and branch management at FNB. Develops referral networks and promotes sales processes in retail branch environment.

Posted 5/9/2026full-timeWilliamsport • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Vault

About the role

Key responsibilities & impact

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team.
The incumbent will develop and maintain a personal referral network, execute branch leads according to consumer bank standards, perform successful execution of all customer transaction requests, and effective conversion of transactions to qualified sales or referral leads.
Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.
Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
Performs traditional teller transactions as needed.
Performs other related duties and projects as assigned.

Requirements

What you’ll need

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 2
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in a related position.
Knowledge of banking policies, procedures consumer products and services.
Sales and customer service skills.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Benefits

Comp & perks

Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law.
FNB provides all applicants and employees a discrimination and harassment free workplace.

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer transaction processingsales conversiondata quality managementteller transactionsreferral managementbank product knowledgesales activity monitoringoperational duties managementanalytical skillsdetail-oriented

Soft Skills

customer servicecommunication skillsorganizational skillsinterpersonal skillscoachingprofessionalismcourtesyteam collaborationproblem-solvingtime management

Certifications

High School Diploma or GEDNationwide Mortgage Licensing System and Registry Identifier