F&M Bank

Analyst

• Ensure Quality Control Business Leaders have necessary reporting tools and data
• Compile data regarding internal process effectiveness and efficiency
• Provide input to strategic decisions affecting Quality Control Operations
• Document and maintain reports and metrics for Shared Services
• Identify areas for process improvement through analysis and efficiency metrics
• Manage creation and monitoring of dashboards and profitability reports
• Monitor Key Performance Indicators (KPIs) and quality control findings
• Collect, analyze, and interpret data to support process improvement initiatives
• Prepare and present detailed reports and presentations to senior management
• Collaborate with leadership and business units to deliver data visualizations and dashboards

Quality Control Report Analyst

Operations

• Provide leadership and daily oversight to the teams involved in the banking activities of Loan Servicing Operations
• Exercise judgment in reviewing the loan files for accurate documentation and timely service
• Serve as the primary operational liaison between Loan Servicing, Information Technology, and third-party vendors
• Monitor, identify, and manage system and operational changes
• Lead the implementation and coordination of system enhancements, software updates
• Oversee the configuration, implementation, and ongoing management of loan products
• Direct the development and maintenance of loan system specifications
• Manage and coordinate training and ongoing education related to the core servicing platform
• Establish and maintain effective workflow management practices
• Collaborate with internal audit, compliance, and risk management teams
• Support organizational growth initiatives
• Lead and implement process improvements and procedural changes

Quality Control Report Analyst

Loan Servicing Operations Manager