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F&G

Claims Customer Contact Representative

F&G

Claims Customer Contact Representative handling inbound calls related to life and annuity claims at F&G Insurance. Providing accurate information and quality service to customers and partners.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries efficiently while adhering to privacy regulations. Experienced in managing high call volumes and providing support across various sectors, including insurance.

Highest-signal resume keywords
Customer ServiceCall Center ExperienceInsurance Industry KnowledgeProblem ResolutionPrivacy Regulations Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Effective CommunicationTime ManagementResearch Skills
Industry Keywords
Financial AdvisorsClaimantsExchange CompaniesFuneral Home Assignment Companies

About the role

Key responsibilities & impact
  • Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly and thoroughly.
  • Manage large volume of inbound calls in a timely manner.
  • Efficiently research and document call reason and resolution, with focus on privacy regulations.
  • Handle inquiries in the best interest of the customer and company.
  • Provide quality service and support to a variety of areas including but not limited to Financial Advisors, Claimants, Exchange Companies/Funeral Home Assignment Companies. Follow documented procedures and guidelines when providing service to F&G customers.

Requirements

What you’ll need
  • High School degree
  • 1+ year in customer service or call center, preferably in the insurance industry.

Benefits

Comp & perks
  • Flexible work arrangements
  • Reasonable accommodations for applicants and candidates with disabilities