Customer Contact Representative I

F&G

Manage inbound calls regarding Life and Annuity new business inquiries at Fidelity & Guaranty Life. Provide support to Financial Advisors, Policy Holders, and Internal Business Partners.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and resolving issues for Financial Advisors, Policy Holders, and Internal Business Partners. Capable of performing administrative tasks while maintaining a focus on quality service and support.

Highest-signal resume keywords

Customer ServiceIssue ResolutionAdministrative SupportSales SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsProblem-SolvingAttention to Detail

Certifications & Qualifications

High School Diploma

Industry Keywords

Service CenterFinancial AdvisorsPolicy HoldersInternal Business Partners

About the role

Key responsibilities & impact

Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly, thoroughly and efficiently.
Handle inquiries in the best interest of the customer and company.
Provide quality service and support to a variety of areas including but not limited to Financial Advisors, Policy Holders, and Internal Business Partners.
Some administrative tasks/duties.

Requirements

What you’ll need

High School Diploma
0-1 years of experience working in a service center, sales support team and/or other previous industry experience preferred.

Benefits

Comp & perks

Employee-centric flexible environment
In-office, hybrid, and remote work arrangements