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F&G

Complaint Resolution Analyst

F&G

Complaint Resolution Analyst investigating consumer complaints for Fidelity & Guaranty Life Insurance. Collaborating with compliance and legal teams to enhance customer experience and reduce risk.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Investigate and respond to consumer complaints
  • Support internal and external fraud referrals and investigations
  • Perform agent monitoring and manage regulatory inquiries
  • Assist in reporting and contribute to policy development
  • Make recommendations for process improvements

Requirements

What you’ll need
  • Bachelor's Degree
  • 2+ year of relevant experience in an insurance compliance, investigative, or operational role
  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail
  • Strong analytical skills and aptitude for detailed work
  • Ability to manage multiple priorities in a fast-paced environment
  • Working knowledge of insurance industry rules and regulations

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Strong Organizational SkillsAttention to Detail