AVP, ORM, Onboarding

F&G

AVP, ORM & Onboarding overseeing operations and onboarding management strategies for Fidelity & Guaranty Life Insurance Company. Leading distributor relationships and internal process improvements for enhanced service delivery.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead the team representing F&G Operations to external distribution partners, vendors, and insurance industry organizations.
Ensure Operations messaging is consistent and aligned with enterprise strategies across distributor presentations, external communications and partner interactions.
Lead the Relationship Management team in effectively supporting the expanding F&G multi-channel distribution footprint
Contribute to the annual development of and adherence to the departmental budget
Develop and maintain strong strategic relationships both internally at F&G as well as externally within the insurance industry.
Enhance relationships with key service providers and vendors, customers, financial advisors, wholesaling staff and distributor contacts.
Provide proactive and regular communication of changes to policies and procedures, project initiatives, and performance metrics.
Drive operational processing improvements based on analysis of business trends from the team and feedback from sales and distributors.
Understand the operational needs of key distributors and champion their needs in project prioritization discussions.
Work with Retail Operations and Sales Support team to fully resolve both pre-sale and post-sale escalated service issues efficiently, perform root cause analysis, communicate resolution on issues and take actions toward service recovery.
Provide guidance/mentoring where appropriate to key service providers, vendors, and other service organization employees regarding successful operational relationship management, problem resolution, and service excellence.
Accountable to drive positive impact toward low effort, high satisfaction service for our customers
Develops and drives Operations Relationship Management strategy in alignment F&G strategic priorities.
Provides sound consultative guidance to projects and programs aimed at reducing agent/customer effort and ensuring awareness around process impact.

Requirements

What you’ll need

Bachelor's or degree or equivalent work experience preferred
10+ years of experience in financial services, life insurance, annuities, or retirement plans.
4+ years in a management or leadership role with direct reports.
Experience working with distribution partners, onboarding processes, or operational relationship management strongly preferred.

Benefits

Comp & perks

Flexible working arrangements
Reasonable accommodations for applicants with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershiprelationship managementcommunicationproblem resolutionstrategic thinkingmentoringconsultative guidanceoperational improvementscustomer service excellencebudget management

Certifications

Bachelor's degree