Director, Claims – Life and Annuities

F&G

Director managing Claims department for Fidelity & Guaranty Life insurance, responsible for operational leadership and oversight of claims processes and team performance.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Oversee all aspects of the Claims function, ensuring operational compliance with state and industry regulations.
Develop and present to AVP leadership an operational plan that balances workload management, staff development, and process optimization goals.
Model and maintain a strong culture of accountability and transparency at all levels of the department, taking ownership of decisions, outcomes, successes, and challenges.
Build and maintain high-performing claims leadership and examiner teams, fostering a culture of development-focused coaching and holding leaders accountable for team performance through quantitative and qualitative measurements.
Oversee quality review and control processes for all claims activities.
Ensure appropriate claims governance, including authority levels, escalation protocols, and proactive identification and mitigation of risk issues or events to minimize impact and recurrence.
Provide technical leadership on complex claims, including contestable and accelerated benefit claims, ensuring this high-risk function is managed effectively and accurately.
Ensure unresponsive claims are processed timely under unclaimed property/escheatment guidelines, satisfying regulatory requirements.
Partner with claims leadership, legal, and other stakeholders to ensure timely response to appeals of adverse claim decision and consumer and insurance department complaints.
Build and maintain effective relationships with internal stakeholders and external partners, including TPA oversight, for claims reporting, payment processing, and service delivery.
Proactively identify and lead initiatives across the Claims organization, including workload strategies, process improvements, and technology advancements that drive efficiency and effectiveness.
Ensure proper development and maintenance of standard process documentation and job aids, cultivating a culture of continuous improvement where materials are updated as changes are implemented.
Prepare claims operations reports that highlight trends, performance against metrics, and key opportunities, providing data-driven insights to support leadership decision-making.
Report regularly to the AVP on claims team performance, escalated issues, and operational risks.
Monitor Claims expenses to ensure good stewardship of company resources.

Requirements

What you’ll need

Bachelor's Degree
8+ years life, annuity, and/or disability claims experience, including demonstrated expertise in contestable and accelerated benefit claims
3+ years of experience leading teams in a claims environment, with preference for experience managing other leaders
Demonstrated experience managing relationships with external partners or TPAs, ensuring accountability and service delivery standards are met
LOMA designations and/or formal process improvement training (e.g., Six Sigma, Lean) strongly preferred

Benefits

Comp & perks

Employee-centric flexible environment
Ability for in-office, hybrid and remote work arrangements
Reasonable accommodations for applicants and candidates with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementprocess optimizationquality reviewrisk managementdata analysisperformance metricsclaims governanceunclaimed propertyescheatment guidelinestechnical leadership

Soft Skills

accountabilitytransparencycoachingrelationship managementteam leadershipcommunicationproblem-solvinginitiativecontinuous improvementstakeholder engagement

Certifications

Bachelor's DegreeLOMA designationsSix SigmaLean