Senior Claims Examiner
F&G
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Process incontestable life and annuity claims for payment or denial
- Process non-financial tasks associated with contestable life claims
- Process payment and denial of claims
- Communicate professionally with claimants, agents, attorneys, vendors, customer service representatives, investigators, law enforcement officials, and medical providers to ensure the prompt handling of claims, to keep interested parties apprised of the status of claim investigations, and to explain claim decisions
- Maintain claim registers for accurate financial reporting of pending, paid, and denied claims. Assists in generating department metrics and reports
- Provide SME to peers including but not limited to handling escalated calls or providing inbound call center training and/or quality monitoring
- May update procedures, training materials, perform quality audits, or create complex correspondence related to claims
- Maintain complete and accurate documentation of claim files
Requirements
- College degree or equivalent experience preferred
- 2+ years of insurance experience in customer service or claims
- LOMA and/or ICA coursework preferred
Benefits
- F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements.
- F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims processingfinancial reportingdocumentation managementquality auditscustomer service
Soft Skills
communicationprofessionalismproblem-solvingteam collaborationtraining
Certifications
LOMA courseworkICA coursework