Senior Product Manager, Post Order Experience

ezCater

Senior Product Manager owning post-order strategy for ezCater, a US workplace food ordering marketplace. Improving retention, self-service, reviews, rewards, and reordering through data-driven experimentation.

Posted 8/7/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on enhancing post-order customer experiences through data-driven strategies and innovative solutions. Proficient in leading cross-functional teams and setting KPIs to drive product vision and execution.

Highest-signal resume keywords

Product Management ExperienceE-Commerce Product StrategyData Analysis and Hypothesis DevelopmentCross-Functional Team LeadershipAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyData AnalysisKPI SettingCustomer Experience ImprovementHypothesis DevelopmentMarketplace ExperiencePost-Order ExperienceInnovation ImplementationOrder ManagementUser Experience Design

Soft Skills

TeamworkCollaborationEmpathyCommunicationLeadership

Tools & Technologies

AI ToolsClaude

Industry Keywords

Consumer-Facing ProductsMarketplaceCustomer RetentionSelf-ServiceUser Experience

About the role

Key responsibilities & impact

Own the product strategy and execution for the post-order customer experience
Use data and research to develop hypotheses that improve customer experience, retention, and self-service
Identify ways to encourage reviews, favorites, reward points redemption, and reordering
Build intuitive tools for customers to manage orders without customer care assistance
Set and own KPIs and iteratively experiment to improve outcomes
Drive the vision and roadmap for post-order experience, including order management, visibility, reviews, and rewards
Evangelize the roadmap and vision using research and data
Build deep empathy for ezCater users and champion their needs
Lead cross-functional product initiatives with Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service
Identify areas for innovation and improvement and implement strategies to maintain an exceptional marketplace user experience
Create and monitor success metrics
Travel to Boston quarterly for planning and business reviews

Requirements

What you’ll need

5+ years of product management experience focused on consumer-facing e-commerce products
Marketplace experience is a plus
Post-order experience is a plus
Proven experience innovating on behalf of customers
Deep analytic ability and comfort manipulating data
Ability to build hypotheses to inform innovative solutions
Fluency with AI tools such as Claude for prototyping and improving execution speed
Strong teamwork and collaboration skills
Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events
Applicants must not require employer sponsorship for work visas or legal permanent residence
Background check may be required following a conditional offer

Benefits

Comp & perks

Market competitive salary
Stock options
12 paid holidays
Flexible PTO
401K with ezCater match
Health, dental, and FSA
Long-term disability insurance
Mental health and family planning resources
Remote-hybrid work from the Boston office, home, or a mixture of both
Employee meal program when in the office
Career growth opportunities
Work/life harmony
Responsibility and autonomy