ezCater

Senior Sales Operations Reporting, Insights Analyst

ezCater

full-time

Posted on:

Location Type: Remote

Location: MassachusettsUnited States

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Salary

💰 $147,000 - $182,000 per year

Job Level

Tech Stack

About the role

  • Analyze sales performance data to identify trends, forecast outcomes, and surface actionable insights for Sales, Finance, and leadership.
  • Design, build, and maintain sales dashboards and reports for reps, managers, and executives (e.g., bookings, pipeline, attainment, productivity).
  • Own and operationalize account and territory assignments, including rules of engagement and book-of-business changes, ensuring data integrity and fairness across the sales organization.
  • Support annual and in-year sales planning, including quotas, territory changes, and goal-setting inputs.
  • Partner with FP&A and Analytics to build data models, SQL transformations, and commission-related datasets.
  • Collaborate with the CRM administration team (Salesforce, HubSpot) to translate business requirements into data structures, fields, and workflows; monitor and improve data quality.
  • Assist in sales forecasting by providing clean data sets, scenario analysis, and clear views of trends vs. targets.
  • Monitor key sales KPIs (conversion, pipeline coverage, win rates, productivity, attainment, etc.) and identify opportunities to improve performance and process efficiency.
  • Troubleshoot and improve data connectors, ETL logic, and BI assets (e.g., Sigma/Tableau dashboards and underlying models) in partnership with Analytics/Data teams.
  • Prepare clear, executive-ready presentations and summaries that translate complex analyses into concise recommendations for senior leadership.
  • Build strong cross-functional partnerships with Sales, Finance, Marketing, and other GTM teams to ensure alignment on definitions, reports, and operating rhythms.

Requirements

  • 5+ years of experience in Sales Operations, Revenue Operations, data analysis, or a closely related role.
  • Strong analytical and problem-solving skills; comfortable working with large, complex data sets and ambiguous problems.
  • Proficiency with CRM platforms (Salesforce required; HubSpot a plus), including reporting and basic configuration concepts.
  • Proficiency with SQL for querying and validating data across multiple sources.
  • Experience with business intelligence / data visualization tools (e.g., Sigma, Tableau, Power BI); able to build and iterate on dashboards and reports.
  • Solid understanding of sales processes and sales performance metrics, including territory or book-of-business design, pipeline and forecasting metrics, and sales compensation concepts.
  • High attention to detail with a strong bias toward data quality, governance, and reproducible reporting.
  • Excellent communication skills, with the ability to translate technical or analytical findings into clear, business-focused narratives.
  • Proven ability to manage multiple priorities and stakeholders in a fast-paced, cross-functional environment.
  • Experience working closely with FP&A, Analytics, and/or Data teams on shared models, dashboards, and financial reporting is strongly preferred.
  • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
Benefits
  • Market competitive salary
  • Stock options that you’ll help make worth a lot
  • 12 paid holidays
  • Flexible PTO
  • 401K with ezCater match
  • Health/dental/FSA
  • Long-term disability insurance
  • Mental health and family planning resources
  • Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
  • A tremendous amount of responsibility and autonomy
  • Wicked awesome co-workers
  • Relish (and many more goodies) when you’re in our office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisSQLdata modelingETLsales forecastingsales performance metricsdata visualizationdashboard creationreportingdata integrity
Soft Skills
analytical skillsproblem-solvingattention to detailcommunication skillscross-functional collaborationstakeholder managementorganizational skillsadaptabilitytime managementbias toward data quality