ezCater

Senior Product Manager, Fulfillment

ezCater

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $161,000 - $213,000 per year

Job Level

Senior

About the role

  • Drive the vision and develop a roadmap for the fulfilment platform for our restaurant partners.
  • Ensure that our partners have the data and tools they need to complete ezCater orders
  • Develop internal tools to ensure our team can effectively support our partners during the fulfillment experience
  • Leverage ML and AI to optimize the fulfilment process and identify orders that may be at risk
  • Tell a compelling story using research and data to evangelize the roadmap and vision.
  • Build deep empathy for ezCater partners and become their biggest champion.
  • Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to define, prioritize, and build new functionalities and improved restaurant partner experiences.
  • Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
  • Create and monitor the ongoing metrics that measure and define success.
  • Travel to Boston quarterly for planning and business reviews
  • Have fun building impactful software with awesome people.

Requirements

  • 5+ years of product management experience, ideally with marketplace experience.
  • Experience designing and implementing solutions focused on logistics and operational efficiency
  • Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
  • Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
  • Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
Benefits
  • Market competitive salary
  • Stock options that you’ll help make worth a lot
  • 12 paid holidays
  • Flexible PTO
  • 401K with ezCater match
  • Health/dental/FSA
  • Long-term disability insurance
  • Mental health and family planning resources
  • Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
  • A tremendous amount of responsibility and autonomy
  • Wicked awesome co-workers
  • Relish (and many more goodies) when you’re in our office
  • Knowing that you helped transform the food for work space
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementlogistics solutionsoperational efficiencydata analysismachine learningartificial intelligencemetrics developmenthypothesis building
Soft Skills
collaborationteamworkcustomer advocacyinnovationempathystorytelling