Senior Director, Security Services – Delivery, Market Strategy and Partnerships
Rackspace Technology
Integrated Support Engineer
EZ
full-time
Posted on:
Location Type: Office
Location: St. Julian's • 🇲🇹 Malta
Visit company websiteJob Level
JuniorMid-Level
About the role
- Implement and maintain green screen backgrounds and branding visuals, ensuring compliance with quality standards.
- Conduct routine checks of live game streams to verify branding accuracy, clarity, and consistency.
- Assist in monitoring and supporting game incident settlement processes, following Asia Settlement SOPs to ensure fairness and transparency.
- Document issues and support corrective actions to improve visual presentation and incident handling.
- Stay up to date with branding standards and settlement procedures through ongoing training.
- Perform regular health checks on PCs, studio equipment, and network devices (including server room hardware).
- Provide technical support for hardware and software issues across studio systems.
- Maintain accurate inventories including hardware, software and IP address allocation records and related documentation.
- Plan, test, and deploy new software versions and updates across user systems in coordination with senior engineers.
- Escalate unresolved technical issues to higher-level engineers or external vendors as appropriate.
- Assist in monitoring, maintaining, and troubleshooting firewall access and security rules.
- Responsible for the daily operation and maintenance of the studio and system.
- Any other projects or tasks assigned by supervisor.
- Report regularly to local and regional management as needed.
Requirements
- Minimum 2 years of experience in live casino operations or any other related technical roles.
- Minimum 1 year of experience in live streaming using streaming software.
- Background or strong interest in quality assurance, compliance, or technical support.
- Strong attention to detail, with excellent observational and problem-solving skills.
- Eagerness to learn, follow instructions, and adapt to new processes or technologies.
- Ability to work collaboratively within a diverse, fast-paced team environment.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
- Good communication skills in English (spoken and written).
- Basic IT knowledge and troubleshooting skills, including use of ping, telnet, and analysis of BSOD or system errors.
- Proactive, solution-focused, and ready to get things done.
- Preferred: Experience in the gaming or tech industry.
- Preferred: Good communication skills in Chinese (spoken and written).
Benefits
- 24 days paid holiday per year.
- Life Assurance (2x annual salary)
- Private Medical Insurance
- €400 annual wellness allowance
- Team Building Opportunities
- Lunch and fruit provided at the office
- Parking (limited)
- Local discounts and more…
- Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
live casino operationslive streamingquality assurancetechnical supporttroubleshootingnetwork devicesfirewall accesssoftware deploymenthardware maintenanceincident handling
Soft skills
attention to detailproblem-solvingeagerness to learncollaborativeflexibilitycommunication skillsobservational skillsadaptabilityproactivesolution-focused
